Privacy Policy

Privacy Policy

Last updated: 29 February 2024

Tristel Solutions Limited and the Tristel group (see here to for more information (collectively “Tristel”) respects your right to privacy.  This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Notice applies to personal information that we collect when you engage with any of our services (collectively our “Services”), including for example:

– Via the or website (the “Website”)

– If your organisation purchases any products from us

– If you register for or attend one of our events or surveys

– If you contact us with an enquiry about any of our services

– If you utilise one of Tristel’s applications, such as our product Training Portal or Operator App

– If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.

– Please read this Privacy Notice in full to ensure you are fully informed. If you have any questions, you can contact us using the information provided below under the ‘How to contact us’ section.

The data controller of your information will be: 

Tristel Solutions Limited if you are a visitor of our Website or user of one of our applications; and/or

The relevant Tristel Group entity that you are purchasing Tristel products from or consuming Services from.

What does Tristel do?

Tristel is a company specialising in the manufacturing of infection control, contamination control and hygiene products, headquartered in the United Kingdom but with group companies all around the world.  Our Services all serve to promote the sale and distribution of our disinfectant products. For more information about Tristel, please see the “About” section of our Website at


What personal information does Tristel collect and why?

The personal information that we may collect about you broadly falls into the following categories:

– Information that you provide voluntarily

Depending on which of our Services you engage with, we may ask you to provide or you may choose to provide personal information to us. For example:

– If you wish to contact us with an enquiry or complaint (whether via “Contact Us” via our Website or otherwise) we will typically ask you to provide your name and email address, organisation and information relating to your enquiry or complaint to help us to process it.

– If you wish to subscribe to one of our mailing lists, we will ask for your name, email address and organisation.

– If you wish to purchase Tristel goods on behalf of your organisation, we will ask you to provide your name, email and role for use managing the customer relationship and contacting you for invoicing and account management purposes.

– If you register to use our product Training Portal we will ask you to provide your name, email address, phone number, organisation, role and department to track your training results and share them with your employer.

– If you agree to participate in a post market customer or end user survey, we will ask you to provide your name, contact details and survey responses which we will then use to help improve our products and Services.

– Information that we collect automatically

Again, depending on which of our Services you engage with, we may automatically collect certain personal information about you.

When you visit our Website or use one of our applications, we may collect certain information automatically from your device.  In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.  We may also collect information about how your device has interacted with our Website or our applications, including the pages accessed and links clicked.  Collecting this information enables us to better understand the visitors who come to our Website or application, where they come from, and what content on our Website or application is of interest to them.  We use this information for our internal analytics purposes and to improve the quality and relevance of our Website or application to our visitors.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology”.

– Information that we obtain from third party sources

From time to time, we may also receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.  This may include our distributor partners or other existing customers by referral if they have identified that your business may be interested in hearing about our products.

The types of information we collect from third parties will include your name, contact details and role and we use the information we receive from these third parties to maintain and improve the accuracy of the records we hold about you and to communicate with your business about our products.


Who does Tristel share my personal information with?

We may disclose your personal information to the following categories of recipients:

– to our group companies, third party services providers and partners (such as distributors) who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website or to manage our marketing communications), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information (for example our distributors may use the information we share with them for the promotion, sale and support of our products). A list of our current group companies and distributors is available here Our service providers fall into the following categories:

– Hosting service providers (located in Europe, Australia, New Zealand and Shanghai)

– Marketing service providers (located in the US)

– Training Service providers

– to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;

– to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;

– to any other person with your consent to the disclosure.


Legal basis for processing personal information 

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so.

If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), these interests will normally be to operate our Website and services safely and securely, to communicate with you as necessary to provide our Services to you and for other purposes relating to the promotion, sale and support of our products and services, for instance, when responding to your queries, improving our Services, undertaking marketing, or for the purposes of detecting or preventing illegal activities.  We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading.


Cookies and similar tracking technology

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you.  For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.


How does Tristel keep my personal information secure?

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you.  The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

We require our service providers and other parties with whom we share your personal information to apply appropriate technical and organisational security measures when they process your personal information that we share with them.


International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident.  These countries may have data protection laws that are different to the laws of your country.

Specifically, our servers are located in the United Kingdom, New Zealand, Germany and Shanghai, and our group companies and third party service providers and partners operate globally.  This means that when we collect your personal information we may process it in any of these countries.

We will only transfer your personal information from countries in the UK or EU/EEA to countries outside of the UK or EU/EEA where:

  • the transfer is to a country (or an international organisation) that the UK government/European Commission has determined ensures an adequate level of protection (“Adequacy”);
  • an International Data Transfer Agreement (IDTA) or Standard Contractual Clauses adopted by the UK Government or European Commission (whichever is applicable) have been put in place between the entity in the UK or EU/EEA and the entity located outside the UK or EU/EEA;
  • binding corporate rules have been implemented, where applicable; or where
  • the transfer is otherwise permitted by the law.


Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


Your data protection rights

You have certain rights in relation to the processing of your Personal Data, including to:

  • Right to be informed

You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.

  • Right of access (commonly known as a “Subject Access Request”)

You have the right to receive a copy of the Personal Data we hold about you.

  • Right to rectification

You have the right to have any incomplete or inaccurate information we hold about you corrected.

  • Right to erasure (commonly known as the right to be forgotten)

You have the right to ask us to delete your Personal Data.

  • Right to object to processing

You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.

  • Right to restrict processing

You have the right to restrict our use of your Personal Data.

  • Right to portability

You have the right to ask us to transfer your Personal Data to another party.

  • Automated decision-making.

You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.

  • Right to withdraw consent

If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.

  • Right to lodge a complaint

You have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted online at:

Contact us | ICO

Or by telephone on 0303 123 1113

For supervisory authorities in other countries within the EU see the link below:


Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.  We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.


How to contact us

If you have any questions or concerns about our use of your personal information, please contact us using the following details:

Tristel Solutions Limited

Lynx Business Park


Cambs CB8 7NY

Tel: 01638 721500